City of North Vancouver is committed to protecting your privacy. Any personal information you provide to us is collected, used, and disclosed in accordance with the Freedom of Information and Protection of Privacy Act and other applicable legislation.This Privacy Statement applies to the City’s property and utility tax system and customer portal: iCity Online Services.

Collection and use of your Personal Information

City of North Vancouver collects personally identifiable information, such as your email address, name, email and telephone number for property tax and utility purposes. We also collect your credit card information to process online payments made through the iCity portal. The City will use your personal information for property tax and utility purposes.

Use of Cookies

The City of North Vancouver Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize City of North Vancouver pages, or register with City of North Vancouver site or services, a cookie helps City of North Vancouver to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same City of North Vancouver Web site, the information you previously provided can be retrieved, so you can easily use the City of North Vancouver features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the City of North Vancouver services or Web sites you visit.

Security of your Personal Information

City of North Vancouver secures your personal information from unauthorized access, use or disclosure. City of North Vancouver secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

City of North Vancouver will occasionally update this Statement of Privacy to reflect company and customer feedback. City of North Vancouver encourages you to periodically review this Statement to be informed of how City of North Vancouver is protecting your information.

Contact Information

City of North Vancouver welcomes your comments regarding this Statement of Privacy. If you believe that City of North Vancouver has not adhered to this Statement, please contact City of North Vancouver at noreply@cnv.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.